As a non-life insurance company affiliated with DB Group, the headquarters address is 432 Teheran-ro, Gangnam-gu, Seoul (Daechi-dong, DB Financial Center).
It handles auto insurance, driver’s insurance, and health insurance, and operates under the ‘Promy’ brand.
People take precedence over cars
Promise to keep family love
Dream Big, DB
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✔ DB damage insurance customer center phone number DB손해보험 고객센터
✔ DB damage insurance handling business + business hours 좋은뉴스
✔ DB damage insurance insurance cancellation method + insurance claim method
Customer service phone number
✔DB damage insurance customer center representative phone number is 1588-0100.
Insurance contract loan/credit loan 1544-0100
1661-2200 collateral/credit loan
1566-1040 insurance claim
1688-0100 Bancassurance
Product for exclusive use of 1566-0100 TM (long term)
1566-0000 TM exclusive product (car)
1600-0100 Internet only product
1566-0161 Consultation for Foreigners
1670-5420 Environmental Liability Insurance Call Center
010-9460-1234 This is a text-only service for the hearing impaired (emergency dispatch/car accident registration).
ARS Speed Dial Information
Speed dial numbers can be checked through the table above.
For example, if you want to issue a certificate, press the representative number 1588-0100 and press No. For other information, please press number 0 to connect to an agent.
Available business + business (usage) hours
Customer service center business hours are from 09:00 to 17:00 on weekdays.
Other branches are open from 09:00 to 16:30 on weekdays, and lunch hours are not available.
DB Insurance Chatbot
What is Chatbot Consultation Service?
It is an AI automatic response service that allows you to use various services such as insurance-related consultation, personalization service through identity verification (contract inquiry, compensation details inquiry, insurance premium payment, etc.), emergency dispatch reception in connection with KakaoTalk.
Frequently Asked Questions
How to cancel the insurance contract
You can also sign a contract on our website. However, contract cancellation is possible only for contracts that meet certain criteria, and the criteria are as follows.
① Refund is less than 5 million won in actual receipt: refund is paid to the account entered by the contractor
② Refund amount exceeding 5 million won ~ 30 million won: Insurance premium payment method is a contract with automatic transfer, and the insurance premium must be withdrawn from the direct transfer account in the name of the policyholder for the last three consecutive times, and the refund is paid to the relevant direct transfer account
Insurance claim method
Injury/sickness compensation can be received at [Compensation>Injury/Sickness Insurance Claims>Insurance Claims] on the current homepage, and processing details can also be inquired from the [Compensation>Injury/Sickness Insurance Claims>Compensation Process Details Search] menu.